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Alchemy Companion (Rolemaster RPG) by Tim Taylor

By Tim Taylor

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Prioritize work in progress. Low-priority work can be deferred or eliminated to make more time for first-priority projects. Establish a discretionary fund to hire on-call help as needed. All of these measures can assure staff that it is safe to encourage patron demands. 1. Laura A. Liswood, Serving Them Right: Innovative and Powerful Customer Retention Strategies (New York: Harper and Row, 1990), 55. Page 34 Figure 2. Super-Service Backlash Page 35 Make it easy for your staff to warn you at the first sign that service demands are outstripping available resources.

Page 17 well. During the orientation period, your primary goal should be to model the behavior you want to see. Greet the new employee with enthusiasm. Although you may be working with a structured training outline, make certain that you are attuned to the individual employee. Take time to find out about the employee. Listen for and adjust to individual needs. Introduce the new staff member to other staff and involve other staff in welcoming the new person. Encourage staff to serve as ''coaches" for new staffteaching new employees the best ways to handle service challenges.

What approach will your library use in delivering its services? How will your users be treated? You may want to underscore your commitment to user education, to providing free and equal access to information, or to providing individualized services designed to meet the special needs of each user. The "philosophy of service" section of the mission statement may indicate the organization's approach to policies. " Planning Aid Identify three ways in which you could involve appropriate staff in your library or department in answering the following questions: Why does this library exist?

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